At ecParcel, we take special handling seriously—delivering tailored logistics and care for sensitive, high-value, restricted, or non-standard items to meet the requirements of Australian law and the needs of diverse businesses and customers. Our robust procedures ensure safe, compliant, and reliable transport from pickup to delivery for every shipment.
What Special Handling Covers
- Fragile, Perishable & High-Value Goods
- Secure packaging, temperature-controlled transport, and real-time tracking for fragile, perishable, or high-value parcels (electronics, glassware, artwork, pharmaceuticals, etc.).
- Insurance options for added peace of mind and loss protection.
- Confidential, Personal & Sensitive Shipments
- Secure handling for confidential documents, personal data, or sensitive consumer goods in accordance with Australian Privacy Act requirements.
- Chain-of-custody logging and extra measures for privacy, security, and data protection.
- Route planning and manual handling by skilled staff to ensure proper care.
- Accessibility & Special Requests
- Accommodation for disability access and customer-specific requirements in line with the Disability Discrimination Act.
- Proactive support for unique business needs, including after-hours or white-glove delivery options.
Compliance and Best Practice
- All special handling procedures are aligned with Australian Consumer Law, customs regulations, privacy law, and market best practices.
- Clear labelling, tracking, and documentation for every shipment—helping you avoid delays, disputes, or compliance failures.
Contact for Special Handling
For advice on special items/cases/situation, or to book a special handling service, please contact our support team at inquiry@ec-parcel.com.