At ecParcel, we make returns simple and worry-free for both businesses and their customers. Our return handling solutions are carefully crafted to meet the expectations of Australian shoppers, helping you deliver a seamless post-purchase experience while protecting your reputation and fostering long-term loyalty.
Our Commitment to Hassle-Free Returns
- Australian Consumer Law Compliance
Our return handling services strictly follow Australian Consumer Law. We become a middleman to resolve problems between customers and businesses. Customers are entitled to a repair, replacement, or refund for products that are faulty, damaged, or not as described. Businesses have rights to reject fraud and inappropriate returns. - Simple, Transparent Process
Initiate your return online, receive a prepaid return label, and send your parcel back using our reliable logistics network. Our system keeps you updated throughout, from return initiation to completion. - Reverse Logistics & Sustainability
Returned items are processed promptly—with options for repair, refurbishment, or recycling. We help businesses minimise environmental impact and reduce waste in accordance with modern sustainability best practices. - Fast Resolution & Customer Support
Once your return is received and reviewed, you’ll receive a replacement, credit, or refund within a set timeframe. Our support team is always here to assist with any questions or disputes.
How Our Return Handling Works
- Submit your return online with order details and reason for return.
- Receive a prepaid shipping label and helpful instructions.
- Return your item via our network or chosen carrier.
- Track your return and resolution online.
- Receive confirmation and prompt refund, exchange, or repair, according to your eligibility.
Building Trust and Satisfaction
ecParcel’s return handling prioritises convenience, compliance, and transparency—making your business more trustworthy and competitive in Australia’s fast-growing e-commerce market. If you have questions about our return policies or need further support, contact us at inquiry@ec-parcel.com.